Justice Chatbots
Exploring how public-facing AI assistants could improve access to justice
We are scanning the potential use of AI-powered chatbots to support the public in navigating justice processes. These tools could help people understand their rights, access support, or resolve common legal issues without needing to speak to an adviser or go to court.
Potential Applications
Potential applications include helping citizens navigate civil or family law, understand prison visitor guidance, or receive information about criminal injuries compensation. These tools could improve clarity, accessibility, and alignment with the Victims' Code.
Case Study: Digital Justice System AI Assistant
As part of the Digital Justice System initiative, we are developing an AI chatbot which supports users in resolving their child arrangement disputes, a policy area which has a vast and confusing landscape of information. Responses provide guidance on alternative routes to dispute resolution which could support a reduction in unnecessary court applications. The chatbot is trained on gov.uk content and uses AI persona scalable testing capabilities.
Our Approach
We are exploring this space carefully. Public-facing AI presents unique risks related to accuracy, accountability, and user trust. While we continue to develop internal capabilities, we are monitoring developments in this area to assess where and how these technologies might be safely and responsibly applied in the future.